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Terms & Conditions

Returns

Lady Jeweler allows you 30 days to return a product that you are not satisfied with. Prior to submitting your return, please call us at 352-629-5703 to obtain a Return Merchandise Authorization within 30 days of purchase date. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice.  To be eligible for return, products must be in their undamaged original condition complete with all packaging. Any product that has been damaged, is not in its original packaging, or the packaging has been damaged beyond opening the product, will not be eligible for return. 
Items ineligible for return are:

  • Custom jewelry
  • Special Orders
  • Merchandise that has been altered or damaged
  • Rings which have been sized or modified
  • Preowned merchandise

We highly recommend that you purchase insurance with your carrier for the value of the merchandise when sending to us.  Lady Jeweler is not liable for returned merchandise which is lost, stolen, or damaged during shipment.  Shipping fees remain the customer's responsibility. 

Shipping

Please be assured that your items will ship out within two days of purchase. All product sales include free shipping. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry, we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require a specific shipment method, please call us at 352-629-5703 for additional information. 

Delivery

Your order will be delivered to the address you indicated when your order was placed.

Lady Jeweler does our best to ensure prompt delivery times as indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.


Privacy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Secure Payments

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.