Shipping & Returns
Lady Jeweler strives to ensure complete satisfaction with all transactions. In the event you are not completely satisfied with your purchase, we allow you 30 days to return or exchange a product. Prior to submitting your return, please call us at 352-629-5703 to obtain a Return Merchandise Authorization within 30 days of purchase date. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice. To be eligible for return, products must be in their undamaged original condition complete with all packaging. Any product that has been damaged, is not in its original packaging, or the packaging has been damaged beyond opening the product, will not be eligible for return. After your return is received, a refund will be issued within 3 business days to the same method of payment originally used. Please note that after issuing your refund it may take up to an additional 10 business days for your bank to post the funds to your account.
Items ineligible for return are:
- Custom jewelry
- Special orders
- Merchandise that has been altered or damaged
- Rings which have been sized or modified
- Preowned merchandise
We highly recommend that you purchase insurance with your carrier for the value of the merchandise when sending to us. Lady Jeweler is not liable for returned merchandise which is lost, stolen, or damaged during shipment. Shipping fees remain the customer's responsibility and are non refundable. Should a package arrive damaged, please refuse the shipment and contact us immediately at 352-629-5703.
Please be assured that your items will ship out within two business days of purchase. All product sales currently include free shipping. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry, we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require a specific shipment method, please call us at 352-629-5703 for additional information.
Your order will be delivered to the address you indicated when your order was placed.
Lady Jeweler does our best to ensure prompt delivery times as indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.